‹ Completed work
Business systems · Custom system + Automate
Matchmaking platform
A private platform that runs a premium matchmaking business end to end: applications, matching, date scheduling, feedback and a full staff console.
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TypeCustom web platform
UsersClients, matchmakers and admins
StatusIn progress
Problem
Applications, payments, matching, dates and feedback were spread across tools and manual follow-up.
Solution
One platform runs the whole member journey, and staff work from one action center. Still being built.
What we built
Client journey
- Invitation-only application with an intro call booked online
- Application fee and membership payments built into the flow
- Detailed compatibility questionnaire with save, lock, review and unlock
- Identity and photo verification
- A step-by-step journey tracker on the client dashboard
- Preview cards that show the strength of potential matches
- Referral page and phone-friendly client portal
Matching
- AI-assisted matching that runs when an application is complete
- Weighted scoring with four levels of importance
- Dealbreakers treated as hard rules, never just points
- Location and distance rules based on what each client accepts
- Side-by-side questionnaire comparison for staff
- Mutual reveal: details unlock only when both people say yes
Self-scheduling
- The system proposes date times and members simply confirm or decline
- First and second dates scheduled the same way
- Automatic nudges before deadlines
- Urgent flags for dates coming up within 24 hours
After the date
- Feedback form for each member after every date
- Feedback tracked in the staff console
- Connection status kept up to date automatically
Staff and admin console
- Action center that walks staff through each step
- Match preview cards with clear status labels
- Matchmaker notes drafted by AI, reviewed by staff before anything is sent
- Search across every client and lead
- Manual lead entry, approvals, rejections and a restore option
- Photo management with locks after verification
- Confirmation, approval and unlock emails
- Automatic reminders tied to each step of the journey
Tools it replaces
Client trackerApplication formsQuestionnaire toolDate scheduling toolFeedback surveysReporting dashboard
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